Marketing

Multi-channel marketing automation

About

The challenge was to support and enhance an existing solution that offers marketing personalization, automation, and analytics for e-commerce businesses, providing unique customer experience across email, web and mobile applications, as well as SMS.

Multi-channel marketing automation

Project Overview

The solution represents a comprehensive e-commerce personalization suite with the ability to send automated triggered and segmented campaigns. The solution helps build unified and personalized messages across multiple channels. Using an extensive template library, users can deliver meaningful messages without resorting to coding.

Analytics tool

represents a dashboard with a real-time view of the store, showing key metrics performance on the daily, monthly, or yearly basis.

Historical comparisons

for each period of time enable to measure recent performance against historical performance. Also, the tool provides analytics that shows revenue by channels to see which channels are effectively driving revenue.

Data science and automation

performs predictive analytics on the customers’ behavioral data so that digital marketers can easily target the right audiences to improve campaign performance.

Once the client’s store is integrated into the solution, they can start connecting more marketing channels to collect data, create better customer experiences, and develop long-term loyalty. Due to the solution’s flexible data architecture and open API, the clients can create powerful integrations with any enterprise system.

Results

Using artificial intelligence and advanced machine learning, the solution allows to adapt communication in notifications and emails so that the customers receive personalized messages rather than generic, automated mass messages. Company-wise, the solution helps optimize routine processes and improve performance.

PROJECT INFO

Location

Norway

Team Size

5 engineers

Team Location

Poland

Technologies

JavaScript, Angular

Database

Redis

Web Server

Microsoft-IIS

DevOps

Jira, Docker, Jenkins, GitHub

Other technologies

jQuery, ElasticSearch, EC2, RichRevelance, SmarterHQ, Snagit

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    Consultant
    Uliana
    Business Relationship Manager
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